FAQ
About us:Welcome to our FAQ, here you can find fast answers to your questions. If you cannot find the answers to your questions don’t hesitate to call or apps with your questions.
We are located 3,5 km from Alcantarilha in Algarve.
Our address is : Rua Vale da Margem- Quinta Pepita, Pera
37°09’00.9″N 8°20’13.7″W
You can find us on Goolgle maps, search for: Roadtrip campers Portugal.
How to book a camper:
On our website you find a calendar for each campervan. You can select the available dates and fill in your name to send us a booking request. Our system will automatically put the requested dates pending in our system. After this, we will send you an email with a proposal/rental agreement. If you dicide to go forward we ask you to fill in your personal information on the rental agreement and check this document if the dates, information and amounts are correct and send it back to us. As last we ask a 30% down payment to make the booking definate.Prices incurance & Deposit:
Basic insurance:Our campers come standard with a tird party obligated rental liability (basic) insurance, this is included in the rental price. Deposit rates with a basic insurance:– €800,- per rental per camper and a full liability.Extra Insurance:– €10,- per day, this option lowers the deposit to €150,- maximum own risk amound when there is damgage. This is an extra car insurance and covers damage to the car/van technical parts & damages. Keep in mind this doesn’t cover the camper systems&technical parts. We advise our guests to open a travel insurance for other damage, losses, vandalism or robery.
Pick-up and return times:
The campers can be picked up from 16:00 and must be returned before 11:00. We ask to return the campers swept with clean disches, no garbage, empty toilet, empty gray water tank and with a full tank off diesel. Take in count to choose a gas station maximum 7 km from our location. We advise the gas station at the Continente in Alcantarilha retail park next to the highway.
If it is possible with the next/previous rental, we are flexible with check in times, if possible. (please contact us if you have questions
Health care and travel insurance:
We advise all our costumers to have a travel insurance and health care insurance.
How to get there:
We live 3.5 km from Alcantarilha train station. There are trains www.cp.pt from Porto 530 km, Lisbon 230 km and Faro 46 km to Alcantarilha. We can pick you up and drop you off at the Alcantarilha station. For a shuttle to and from our location you can contact www.yellofishtransfers.com This company provides shuttle service for a reasonable price. In special situations we can personally pick you up for a fee at Faro airport (if you arrive late for example) for more information about this you can contact us. You can find our location on Google maps, search for: Roadtripcampers Portugal.
Our opening times:
Monday till Sunday from 10:00 till 20:00
Wild camping:
This is not allowed! But it tends to be tolerated. If you choose to camp wild, it is possible you will be asked to move place (sometimes at night) There has been fines given for wild camping, this is to be payed by the renter. We don’t support camping in natural area’s even though our campers are prepaired for this.
Fines and Toll:
Unfortunately, it can happen that you drive too fast or park wrong and you get a fine. The renter is responsible for this. The toll also is a cost to be paid by the renter. If it turns out afterward that a fine or toll payment is open in the period the renter rented, then they are still responsible for this cost. there are prepaid cards available at the post office for the digital toll road (some roads north of the country). There are also toll roads that you can pay directly on the road itself (A2 direction Lisbon and more). We can provide you with information and a map that mark the different toll roads
Passing the border:
We do allow to pass the border to Spain with our campers. The rest of Europe or leaving Europe is not allowed! (for special requests please contact us by mail)
What to do in the event of a breakdown:
Breakdown on the road is of course not nice, we do our best to maintain the campers as good as possible. However, it can of course happen that something breaks down on route. If something is wrong, we always ask you to call us. We will first see if we can help you by telephone, if this fails then our mechanic can come (if you are not too far away) to carry out a repair. If you are unlucky and may not be able to continue or have to go to a garage, we will do our best to arrange a sleeping place for you. If it really cannot be repaired, we will check if we have another camper available or we will help you find another accommodation. You will than of course get the money back from the days that you didn’t use the camper. In general, little happens and if it does, we will try to solve it. 🙂
Children and camping:
Children are of course very welcome to go camping. We have a number of different child / baby seats and seats available, these are free as long as they are available. Always request and reserve seats beforehand so that this is clear to us and to you. For more information or questions you can contact us.
Campsites:
There are not as many campsites in Portugal as in France, for example, but there is usually enough space available. check our links for some tips and tricks.
Inventory:
In the campers you will find everything you need; Solar battery system, Fridge, Cooking gear, Games, Travel guides etc. bed covers, clean sheets, 1 bath towel pp, 1 beach towel pp, 1 face towel pp, chairs and table for outside, beach umbrella, solar shower, Skateboard (limited), Guitar (limited), Bodyboard (limited). If there are any questions or requests, you can always contact us. There is a mobile chemical toilet in the bus, at the end or in between try to always emptying and clean it! There are public places and sometimes showers in many villages (and on various beaches). Most guests go to a campsite, public pools or public shower every few days to shower.
Seatbelts in the back:
The Mercedes campers have 2 three point seatbelts in the front, they are pre-seatbelt laws and therefore you do not need seatbelts in the back. So it is legal to sit it the back without seatbelts.
Driver’s age and driving experience:
The minimum age is 20 years or 2 years of driving experience (having a valid driving licence for minimum of 2 years). This is what our insurance company obligates us.
Amount of kilometers a day:
The rental including a basic insurance includes 100km a day and a extra insurance 300km per day. If you drive more we will charge €0,30 ct per km extra.
More Information:
For questions or more information you can contact us by telephone or whatsapp Tel: (Bogus +351 936 243 679) or (Marisa +351 916 996 778) send a e-mail to: roadtripcampers@hotmail.com